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Our Terms & Conditions Shape How Your Account Works

When you open an account with us, you're agreeing to the rules that keep your deposits, withdrawals and gameplay secure.

Account age and eligibility rulesDeposit and withdrawal termsDispute resolution process
bolatogel Our Terms & Conditions Shape How Your Account Works
GET HELP ANYTIME

Contact Us About Your Terms or Account

Questions about the rules or how they apply to your account? Our support team is ready to walk you through our policy, clarify eligibility or help with disputes.

Live Chat Support Open the chat window in the bottom-right corner of the lobby. We respond during operating hours, typically 08:00–22:00 Indonesia time, seven days a week.
Email Support Send detailed account or policy questions to our support inbox. We aim to reply within 24 hours with a full explanation of how our terms apply to your situation.
In-App Message Centre Already logged in? Use the Message icon in your account menu to send a question directly to our team. They'll get back to you as soon as possible.
YOUR DATA & SECURITY

How We Protect Your Information Under Our Terms

Our Terms & Conditions include strict rules about how we handle your personal data, payment information and gaming history.

Data Encryption

All deposits, withdrawals and identity verification happen over encrypted channels. Your payment method details never appear in plain text on our servers.

Cookie Policy

We use cookies to remember your login and track which games you play. This helps us offer faster session loading and relevant notifications — nothing is shared externally.

Account Verification

When you withdraw for the first time, we ask for ID and proof of address. This one-time step protects you from unauthorised transfers and keeps your account compliant.

Data Deletion Requests

You can request your personal data be deleted after account closure. We retain gaming records for tax and legal compliance but purge your identity details within 30 days.

Dispute Resolution

Disagreements about a game outcome or transaction charge are reviewed by our disputes team. We investigate thoroughly and respond within 7 days with a full explanation.

Account Access Rights

Request a complete copy of your account data — all transactions, gameplay logs and personal information — at any time. We'll send it within 14 days in a portable format.

Frequently Asked Questions About Our Terms

Real questions from players about how our rules work in practice — from deposit rules to account closure, dispute handling to data rights.

Change your password immediately via the login page, then contact our support team. If unauthorised transfers happened, report them within 24 hours. We'll freeze your account, review the transactions and restore any confirmed fraudulent losses within 7 days.

You can request a withdrawal any time your account balance is above the minimum (usually Rp 50,000). First withdrawals require identity verification. Daily withdrawal limits apply — typically up to Rp 50,000,000 — but can be raised on request after account history is reviewed.

Report the issue to support immediately with the game session ID or transaction reference. Our team pulls the server logs and game round data to verify. We respond with a full explanation or balance correction within 7 days, backed by timestamped records.

Deposits via all four methods clear to your wallet in under one minute, usually within 10–30 seconds. If a deposit doesn't arrive, check your phone payment app first — occasionally a transaction shows pending there. Contact us with the transaction reference and we'll investigate within 2 hours.

You can request account closure from your settings menu anytime. We'll flag it as inactive and hold your remaining balance for 30 days. After that period with no activity, the account moves to dormant status, but your funds stay there. Full data deletion happens 30 days after closure where local law permits.

Access eligibility depends on local law where you live. Contact our support team with your location and question — they'll clarify which rules apply to you and walk through any region-specific restrictions, payment methods or dispute procedures.

After closure, we retain gaming records for tax and legal compliance but delete your personal data within 30 days. You can request a full data export before closure, or ask us to purge your details sooner where local law permits. Email support with your closure reference.